Related skills
crm salesforce saas zendesk rms📋 Description
- Lead, coach, and develop NORAM Account Managers to hit retention goals
- Manage escalations and support AMs through complex cases
- Collaborate cross-functionally with Product, Partnerships, and Marketing on pilots and launches
- Analyze customer data and feedback to surface retention-improving initiatives
- Drive a culture of continuous learning and platform knowledge
- Represent the team's needs at leadership meetings and cross-dept reviews
🎯 Requirements
- 7+ years in hospitality or hospitality tech with hotel ops background
- 2+ years leading a customer success or account management team
- Deep understanding of hotel operations and advisory conversations
- Excellent communication and interpersonal skills across all levels
- Strong analytical mindset; build/interpret Salesforce and Zendesk reports
- Self-motivated and thrives in a fast-paced, remote setting with strong time management
🎁 Benefits
- Remote First, Remote Always
- PTO in line with local labor requirements
- Monthly Wellness Fridays - extra long weekends
- Full Paid Parental Leave
- Home office stipend based on country of residency
- Cloudbeds University professional development
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