Account Management Team Lead

📋 Description

• Lead a team of Account Managers
• Manage a small portfolio of Key Accounts
• Manage escalations, cancellations and customer complaints
• Ensure shop partners receive timely, proactive, and solutions-oriented support
• Collaborate cross-functionally across Slice to apply the shop-success checklist to all Key Accounts
• Gather feedback, monitor and support internal and external stakeholders

🎯 Requirements

• 4+ years managing enterprise B2B/ marketplace clients (restaurant/hospitality preferred)
• Strong track record of individual performance
• Manage complex, high-value accounts with retention and growth
• Proficiency in Salesforce, Slack, Excel and other tools
• Excellent interpersonal, communication, and negotiation skills
• Proficiency in Slice platform, products, and customer base

🎁 Benefits

• Personalized training at start with ongoing learning
• A team obsessed with ping pong tournaments, pizza Fridays and summer parties
• Clear career path in sales and recognition for hard work
• Close partnership with account management leads and trainers
• Wellbeing plus learning and development program