Related skills
crm salesforce zendesk📋 Description
- Respond to Pro inquiries by phone, email, or chat to ensure timely support.
- Assist renewal and expansion by flagging opportunities to the team.
- Help organize and maintain accurate CRM records (Salesforce).
- Monitor account activity and escalate issues or trends.
- Support business reviews by gathering key metrics and insights.
- Contribute to internal process improvements and documentation.
🎯 Requirements
- 1+ years in account management, customer success, or sales.
- Proficiency with CRM and engagement tools (Salesforce, Zendesk).
- English fluency.
- Bachelor's degree or equivalent experience a plus.
- Strong organizational skills; able to multitask.
- Familiarity with data analysis or reporting tools is a plus.
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