Process improvement: design, document & optimize Account Management processes (upsell)
Performance reporting: set up and improve upsell KPIs and dashboards
Tooling & optimization: own Hubspot AM tools and dashboards; escalate requests
Business partner: translate team needs into concrete solutions and actions
Decision making: formalize analysis and dashboards for management
Change management: ensure adoption of AM initiatives with routines and reporting

🎯 Requirements

3+ years in sales with focus on tools & processes; ideally Sales Ops or Revenue Ops
Strong data skills (KPI analysis, Hubspot, Excel)
Excellent oral and written communication
Ability to adapt to a fast-scaling environment
Doer mindset excited by getting things done
Native language: French; Fluent English required

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