Account Management Associate

📋 Description

• Establish and nurture long-term relationships with Pros to drive engagement and growth.
• Serve as primary contact for your portfolio; ensure clear comms and goal alignment.
• Support contract renewals by addressing concerns and reinforcing value.
• Identify opportunities to upsell and cross-sell add-ons to grow accounts.
• Analyze account performance and usage data to optimize retention and expansion.
• Collaborate cross-functionally with Sales, Customer Success, Marketing, Product to deliver a cohesive experience.

🎯 Requirements

• Bachelor’s degree or equivalent work experience
• 2+ years in account management, customer success, sales, or customer support within a SaaS environment
• Experience managing mid-market accounts ($20K–$200K ARR) with focus on retention and expansion
• Proficiency using CRM systems (e.g., Salesforce) for account tracking and pipeline management
• Strong consultative selling and negotiation skills grounded in data and customer insights
• Experience using AI tools to increase quality and efficiency of work

🎁 Benefits

• Remote-friendly role (#LI-remote)
• Career growth opportunities with supportive leadership
• Inclusive, equal-opportunity employer with a diverse culture
• Collaborative, cross-functional team environment across Sales, CS, Marketing, and Product