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crm salesforce upselling saas mid-market📋 Description
- Establish and nurture long-term relationships with Pros to drive engagement and growth
- Serve as primary contact for your portfolio, ensuring clear communication and alignment
- Support contract renewals by addressing concerns and reinforcing value
- Identify and execute upsell and cross-sell opportunities for add-ons
- Analyze account performance and product usage data to optimize retention
- Collaborate with Sales, CS, Marketing, Product, and Support teams
🎯 Requirements
- Bachelor's degree or equivalent work experience
- 2+ years of experience in account management, customer success, sales, or customer support within a SaaS environment
- Experience managing mid-market accounts ($20K–$200K ARR) with a focus on retention and expansion
- Proficiency using CRM systems (i.e. Salesforce) for account tracking, reporting, and pipeline management
- Strong consultative selling and negotiation skills grounded in data and customer insights
- Experience using AI tools to increase quality and efficiency of work
🎁 Benefits
- Remote-friendly workplace
- Inclusive culture and diverse team
- Career growth and development opportunities
- Collaborative, cross-functional environment
- Impactful work helping home service Pros
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