Account Maintenance Associate

📋 Description

• Review and process new account applications and maintenance requests within timelines
• Maintain detailed records of client interactions and filing of docs
• Respond to advisor and client inquiries via phone and email with compliant info
• Partner with clearing and internal operations teams to resolve complex account requests
• Support additional operational projects and initiatives as assigned by management

🎯 Requirements

• Attention to detail with accurate data entry in high-volume work
• Apply account-related knowledge to resolve complex requests
• Identify inefficiencies and drive operational improvements
• Clear and professional verbal and written communication
• Build relationships with advisors, clients, and internal partners
• 2+ yrs direct customer service; 1+ yr back-office ops; SIE/Series 7 a plus

🎁 Benefits

• Challenging, high-impact work to grow your career
• 100% paid health insurance for employees, 90% coverage for dependents
• Lifestyle wallet for wellness, learning, and more
• Employer-paid life and disability insurance, fertility benefits, and mental health benefits
• Time off to recharge including holidays, PTO, sick time, parental leave
• Exceptional office experience with catered meals, events, and comfortable workspaces