Related skills
crm account management saas microsoft office meddpicc📋 Description
- Build and manage relationships with key client stakeholders at site and HQ.
- Ensure high satisfaction by collaborating with Implementation and Customer Success teams.
- Create and document strategic account plans for each client.
- Conduct remote and onsite client reviews; identify improvement opportunities.
- Schedule reviews weekly, monthly, or quarterly per plan.
- Communicate new features and products to clients.
- Demo products to current and expansion opportunities.
- Identify expansion opportunities and drive growth with cross-teams.
- Contribute to continuous improvement of Account Management teams.
- Highlight top customer issues and develop action plans to resolve.
- Adhere to sales processes; update systems accurately.
- Track account metrics, client satisfaction, reviews, and forecasts.
- Travel to client sites; attend events and conferences.
- Achieve assigned sales quota.
🎯 Requirements
- 2+ years Account Management in mid-market SaaS/software.
- Renewal and expansion/up-sell quota experience.
- Excellent negotiation and presentation skills.
- Strong verbal and written communication; Salesforce CRM.
- Proficient in Microsoft Office; strong time-management.
- Challenger and MEDDPICC sales methods knowledge; structured.
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