Manage and grow B2B/ecommerce client relationships for long-term engagement.
Strengthen relationships via proactive, playbook-driven engagement for growth.
Partner with Customer Success to identify high-potential customers for the CSM portfolio.
Maintain accurate customer activity data in the CRM.
Create and articulate value propositions with the marketing team.
Develop long-term strategic relationships across multiple customer segments.

🎯 Requirements

2–3 years in account management or relevant customer-facing role.
Fluent in Japanese and English; additional Asian languages a plus.
Bachelor’s degree in business, communications, or related field.
Ability to see big picture and identify growth opportunities.
Strong written and verbal communication for scaled outreach.
Ability to manage a large portfolio of customers.

🎁 Benefits

Diverse and inclusive workplace; equal opportunity.
Global team across 190+ countries.
Hybrid work arrangement in Tokyo.

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