Manage a large SMB portfolio using scaled, programmatic engagement.
Drive adoption and early lifecycle engagement via playbooks and campaigns.
Identify growth opportunities, including cross-sell and increased product usage.
Partner with CSMs to move high-potential accounts into high-touch portfolios.
Use data-driven outreach using behavior, lifecycle stage, and usage insights.
Maintain accurate CRM data and engagement tracking.

🎯 Requirements

2–4 years in CS, AM, BD, or similar customer-facing role.
Experience managing large portfolios in a scaled/tech-touch model.
Strong understanding of customer lifecycle, adoption, and retention.
Excellent written and verbal communication at scale.
Highly data-driven; translate signals into actions.
Comfortable with Salesforce, automation tools, and trigger-based workflows.

🎁 Benefits

Health, disability, and life insurance
401(k) plan
Paid time off and sick leave
Discretionary year-end bonus

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