Account Director - Superintelligence

📋 Description

• Define and lead account strategy for Lambda’s AI infrastructure platform to maximize value.
• Serve as trusted advisor; build relationships with end-users, decision-makers, and executives.
• Establish customer health metrics and remediation plans for at-risk accounts.
• Drive onboarding and lifecycle; ensure deployment and adoption; advocate for new feature requests.
• Partner with Product, Engineering, CX, and Marketing to ensure value realization.
• Lead QBRs and executive engagements; articulate roadmap and mutual goals.
• Advocate for customer needs and voice of the customer inside Lambda.

🎯 Requirements

• 10+ years in Account Management, Customer Success, or equivalent in cloud infra or AI/ML.
• Proven track record driving retention and expansion at Enterprise scale.
• Strong technical understanding of cloud infrastructure, GPU/AI workloads, and developer workflows.
• Excellent written and verbal communication; comfortable in executive forums; de-escalation.
• Process-oriented, metrics-driven, with a mindset of continuous improvement and scalability.
• Strong leadership presence; able to build, influence, and lead cross-functional teams.
• Nice to have: background in AI hardware, GPU clusters, HPC, or large-scale cloud infra.

🎁 Benefits

• Health, dental, and vision coverage for you and your dependents.
• Wellness and commuter stipends for select roles.
• 401(k) plan with 2% company match (USA employees).
• Flexible paid time off plan that we all actually use.