Account Director - SMB

📋 Description

• Articulate ROI and how solutions solve business challenges for brands/retailers.
• Maintain an organized pipeline; provide proactive updates through renewals and sales cycles.
• Collaborate with internal teams to ensure clients have resources and support.
• Lead discovery to uncover core business needs and long-term requirements.
• Build relationships across IT, Marketing, and merchandising leaders.
• Navigate contract process with client legal teams and internal counsel to finalize.

🎯 Requirements

• A minimum of 3 years in a quota-carrying role in SaaS, MarTech, or eCommerce.
• A minimum of 3 years successfully managing contract renewals.
• Strong bias to action and ability to prioritize multiple internal and external asks.
• Understanding of the digital shelf and how user-generated content impacts brand-to-retailer ecosystems.
• Navigate complex structures and build consensus among Marketing, Sales, IT, and Procurement.
• Strong business acumen; translate features into strategic outcomes for the C-suite.