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crm account management customer engagement b2b sales pipeline growth📋 Description
- Manage and proactively engage a portfolio of existing and prospective B2B customers
- Develop targeted outreach strategies aligned to seasonal demand, key buying periods, and customer needs
- Analyse customer behaviour, engagement trends, and market insights to identify growth opportunities
- Identify and action upsell, cross-sell, and account development opportunities across Prezzees product offering
- Re-engage dormant customers through structured follow-up and relationship-building activity
- Support day-to-day client enquiries and act as a key contact for account-related support
🎯 Requirements
- Background in Sales or Customer Service is a bonus
- Strong customer engagement and satisfaction across managed accounts
- Reactivation and growth of previously inactive accounts
- Identification of upsell opportunities and contribution to pipeline growth
- Accurate CRM data management and clear reporting
- Effective collaboration with internal teams to deliver a high-quality client experience
🎁 Benefits
- Prezzeeversary Leave – Extra day of annual leave for each year youre with us
- BirthYay Leave – Celebrate you with a paid day off during your birthday month
- Novated Car Leasing – A tax-smart way to bundle and pay for your car and running costs
- ClassPass Membership – Fully covered monthly credits for fitness, wellness, and beauty
- Office Allowance – One-time payment to upgrade your office setup
- Flexible Work Perks – Flexible hours, Culture Swap Days, and 30 days remote per year
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