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crm analytics revenue operations renewals billing systems📋 Description
- Own high-risk cancellation, downgrade, and billing escalations.
- Lead retention efforts for at-risk accounts to reduce churn.
- Improve billing accuracy and subscription lifecycle workflows.
- Partner with Finance, Support, Product, Sales, and CS to fix issues.
- Define standards and escalation paths for billing operations.
- Mentor Account Advocates and Billing Advocates.
🎯 Requirements
- 3+ years in customer-facing SaaS roles
- Proven ownership of complex billing/retention scenarios
- Cross-functional improvements without people mgmt
- Strong experience with billing systems, CRMs, and subscription tooling
- Experience influencing pricing, packaging, or policy decisions
- Exposure to churn analytics or revenue operations
🎁 Benefits
- AI-native culture with ownership
- Growth and autonomy to own your role
- Collaborative cross-department teamwork
- Bold ideas and courageous action
- Resources and support for career growth
- Fast-paced, customer-focused environment
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