Account Advocate

📋 Description

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• Own the most complex high-risk retention and billing cases.
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• Lead retention strategies for at-risk accounts.
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• Partner with Finance, Sales, Product and Engineering to resolve renewal issues.
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• Define and improve billing processes, playbooks, and escalation paths.
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• Mentor and coach other Account Advocates to raise quality and ownership.
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🎯 Requirements

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• 3+ years in customer-facing SaaS roles (Support/Renewals/Billing).
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• Demonstrated success owning complex billing, retention, or churn scenarios.
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• Proven track record driving cross-functional improvements without people management.
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• Strong experience with billing systems, CRMs, and subscription tooling.
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🎁 Benefits

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• AI-native culture and continuous improvement.
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• Growth opportunities, autonomy, and ownership.
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• Collaborative cross-department teams.
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• Bold ideas and courageous action with room to experiment.
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