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crm saas retention billing systems churn📋 Description
- Own complex cancellation, downgrade, and billing escalations.
- Lead strategic retention for at-risk accounts, balancing empathy with policy.
- Identify churn drivers and billing friction; propose actions.
- Deliver retention impact via targeted save strategies and credits.
- Define and improve billing, renewals, and subscription workflows.
- Own cross-functional initiatives to improve billing accuracy.
🎯 Requirements
- 3+ years in customer-facing SaaS roles.
- Proven success owning complex billing, retention, or churn.
- Proven cross-functional improvements without people mgmt.
- Strong experience with billing systems, CRMs, and subscription tooling.
🎁 Benefits
- Resources, support, and autonomy to own your role.
- Collaborative, cross-department team environment.
- Move fast, share bold ideas, and drive impact.
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