Related skills
crm billing saas retention cross-functional📋 Description
- Own the most complex billing escalations and churn risks.
- Lead retention strategies for at-risk accounts.
- Identify churn drivers; translate into actionable fixes.
- Define and improve billing standards, playbooks, and escalation paths.
- Partner with Finance, Sales, Product, and Engineering to resolve issues.
- Mentor Advocates; drive cross-functional initiatives.
🎯 Requirements
- 3+ years in customer-facing SaaS roles (Support/Renewals/CS)
- Proven success owning complex billing, retention, or churn scenarios
- Drive cross-functional improvements without people mgmt responsibility
- Strong experience with billing systems, CRMs, and subscription tooling
- Preferred: Experience influencing pricing, packaging, or policy decisions
- Churn analytics or revenue operations exposure
🎁 Benefits
- Growth-focused culture with resources and autonomy
- Collaborative, cross-functional teamwork
- Opportunity to work with AI and automation initiatives
- Ownership mindset in a fast-paced environment
- Ongoing learning and career development
- Strong mission-driven, supportive team
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