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account management customer success saas sql ecommerce📋 Description
- Oversee client communications for accesso Horizon (VGS) with existing and prospective clients.
- Gather requirements and propose solutions; liaise with Product/R&D.
- Travel up to 25% to client locations.
- Test and troubleshoot applications before client release.
- Assist R&D in improving applications and documenting changes.
- Provide system software support to clients (on-site or off-site).
🎯 Requirements
- Previous account management experience in a transactional SaaS.
- Strong verbal and written communication for diverse audiences.
- Experience with web-based tech including databases and SQL.
- Collaborate with Project/Sales on proposals and client meetings.
- Experience in eCommerce, ticketing, or guest-facing service.
- Bachelor’s degree in business or technology is advantageous.
🎁 Benefits
- Flexibility in choosing work setting and hours.
- Strong emphasis on work-life balance and culture.
- Diversity and Inclusion commitment and equal opportunities.
- Accommodations available during the hiring process.
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