Client Solutions Specialist - Queuing

About Accesso

Accesso is a leading provider of queue management and ticketing solutions that help organizations improve customer flow and experience. We deliver modern, scalable software that optimizes customer journeys in live environments.

Role Overview

The Client Solutions Specialist - Queuing will work with Accesso's clients in Germany to implement, configure, and optimize queuing solutions. You will serve as a trusted advisor, gather client requirements, coordinate with product and engineering teams, and ensure successful deployment and adoption of Accesso's queuing technologies.

Key Responsibilities

• Act as primary client liaison for queuing solutions in Bottrop and Munich, Germany
• Gather requirements, configure and deploy queue management software, and monitor performance
• Provide training and enablement for client staff
• Troubleshoot issues, respond to inquiries, and manage incidents with a focus on client satisfaction
• Collaborate with cross-functional teams (Sales, Professional Services, Support) to ensure successful outcomes
• Create and maintain client-facing documentation and best practices

Required Qualifications

• 2+ years of customer-facing or solutions-oriented experience
• Strong communication and relationship-management skills
• Ability to translate business requirements into technical configurations
• Comfort with technology and software systems; experience with queue management or related software is a plus

Location: Hybrid work arrangement in Bottrop or Munich, Germany. This role may involve occasional travel to client sites as needed.