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Added
20 days ago
Location
Type
Full time
Salary
Not Specified

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Related skills

dialogflow ios android live chat banking software

Industry leader in mobile and online banking technology seeksTechnical Support Specialistswith a great attitude. This persons 24/7 support service projects for clients’ mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team remotely. This is an entry-level position, and you will work with a small team. In this position, you will work under a team manager in coordination with other departments at our company, and you will work directly with end-users through the live-chat.

We’re looking for a smart and creative go-getter with a good technical understanding who loves to work independently while still enjoying a supportive and collaborative environment.

Working schedule -Monday-Friday

Working hours -11 am - 7 pm US EST (New York time zone)

Primary Responsibilities

  • Understanding our banking software and apps in-depth
  • Coordinating with software technicians, technical support, and developers as needed
  • Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project
  • Handling technical processes and the ability to explain such processes to less-technical people

    • Requirements

  • Excellent written and spoken English
  • Ability to establish good working relationship with customers
  • Solid troubleshooting ability
  • Ability to learn technical skills quickly
  • In-depth learning and understanding of our mobile and online banking products
  • Coordination with developers to investigate and diagnose issues
  • Ability to manage a dynamic work load with many concurrent tasks
  • Managing, monitoring, and improving the quality of the tech support process

    • As Plus

  • Experience in banking live-chat would be a huge asset
  • Experience in technical support
  • Experience with a Dialogflow
  • Experience with various mobile phone platforms, especially iOS and Android
  • Project management experience
  • Working directly with US-based customer
  • Knowledge of US banking system

    • Our Benefits

  • Remote-friendly role, depending on location eligibility
  • Long-term employment
  • Competitive salary
  • Paid vacation and days off on national holidays.
  • Paid sick leave and internal medical insurance policy.
  • Community of practice, regular knowledge sharing among colleagues
  • Internet compensation (50$ per month)
  • Friendly and easy-going international team and colleagues.

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