Security Support Helpdesk, Contract

Overview of 66degrees

66degrees is a leading consulting and professional services company specializing in developing AI-focused, data-led solutions leveraging the latest advancements in cloud technology. With our unmatched engineering capabilities and vast industry experience, we help the world's leading brands transform their business challenges into opportunities and shape the future of work.

A client of 66degrees’ is seeking a consultant to engage on a 6 month remote contract with the potential to extend/convert. Interested candidates should have the following required skills and the ability to work independently as well as within a team environment. 

The Information Security Support Helpdesk Contractor will function as a member of the Security Support team and help support Security helpdesk operations. This role will focus on frontline duties and interact with technical and business units. This role requires mid-level Active Directory and Azure MFA experience and excellent communication skills.

• Interface with the technical and business user community to support incoming security requests and tickets submitted by users.
• Contribute to protecting the integrity and confidentiality of clients data and infrastructure while enabling business functionality in all systems and environments by validating user identities prior to assistance.
• Assist in supporting the Identity Access Management team.
• Other duties as assigned.
• Provide Level I Support for user password resets and MFA onboarding, resets, and troubleshooting.
• Communicate with stakeholders to assist in remediation efforts.

• Bachelor’s degree in discipline appropriate to assignment or an equivalent combination of education and experience.
• At least 1 years’ experience in an Information Security role or experience in an IT helpdesk capacity.
• Experience working with Active Directory and MS EntraID.
• Fundamental knowledge of information security principles and best practices.
• Must have a desire to learn and adapt in a corporate environment.
• Must have strong self-starter skills and a willingness to collaborate within a team environment.
• Strong research and problem-solving skills.
• Must have strong communication skills.
• Must have a basic understanding of information security principles, network protocols, and security technologies.