Thai / English Gaming Support Agent

About the Role

5CA is seeking a Thai / English Gaming Support Agent to join our remote team serving players in the APAC region. This bilingual role is ideal for customer-centric individuals who enjoy gaming and helping others resolve in-game issues. You will communicate with players in Thai and English to troubleshoot problems, answer questions, and provide friendly, professional support.

Responsibilities

• Provide bilingual customer support in Thai and English via chat, email, and/or phone for gaming-related inquiries.
• Troubleshoot account issues, in-game problems, refunds, and general gameplay questions.
• Gather information, reproduce issues when possible, and escalate to Tier 2 or product teams as needed.
• Maintain accurate records in the ticketing system and update knowledge base articles.
• Ensure timely responses and adherence to quality and SLA targets.

Requirements

• Fluent in Thai and English (spoken and written). Language level: C1 or equivalent.
• Previous customer support or helpdesk experience, preferably in gaming or tech.
• Strong communication, empathy, and problem-solving skills.
• Comfortable working remotely and in APAC time zones; reliable internet connection and a suitable workspace.
• Basic computer skills and familiarity with common gaming platforms and ticketing systems.

Benefits

• Remote work from APAC region with flexible scheduling.
• Opportunities for growth and training within a global team.
• Collaborative, supportive work environment and exposure to the gaming industry.