English Gaming Support Agent - LATAM

About the Role

5CA is seeking an English-speaking Gaming Support Agent to support LATAM players on our gaming platform. This is a remote position focused on delivering excellent customer service to English-speaking players in the LATAM region.

Responsibilities

• Respond to customer inquiries via live chat, email, and social channels in English.
• Troubleshoot account access issues, in-game problems, payments, and other technical issues.
• Provide clear, step-by-step guidance to resolve issues and communicate progress to customers.
• Document cases in the ticketing system and maintain accurate records.
• Escalate complex issues to Tier 2 and collaborate with product and QA teams as needed.
• Aim to maintain high customer satisfaction and first-contact resolution where possible.

Requirements

• Fluent English (spoken and written).
• 1+ year of customer support or gaming support experience.
• Strong communication, troubleshooting, and problem-solving abilities.
• Familiarity with ticketing systems (e.g., Zendesk) and basic gaming terminology.
• Ability to work remotely from LATAM and adapt to flexible scheduling.

About 5CA

5CA is hiring a Gaming Support Agent to help players enjoy an exceptional gaming experience.

Location

Remote - LATAM (South America)

What We Offer

Competitive salary, remote work options, and a collaborative, inclusive team culture.