English Gaming Support Agent - APAC

Overview

We are seeking an English-speaking Gaming Support Agent to join 5CA’s APAC remote team. In this role you will assist players, troubleshoot issues, and ensure a high level of customer satisfaction across APAC time zones.

Responsibilities

• Respond to customer inquiries via live chat, email, and ticketing systems in English.
• Troubleshoot account issues, in-game problems, and payment queries; provide clear, actionable resolutions.
• Document interactions in the ticketing system and follow up to resolution.
• Escalate complex issues to product/technical teams and track progress.
• Maintain up-to-date knowledge of games, features, policies, and privacy guidelines.
• Deliver friendly, professional support to players across APAC regions.
• Meet or exceed service level agreements and quality standards.

Requirements

• Fluent English (spoken and written).
• Experience in customer support, preferably in gaming or tech.
• Familiarity with ticketing and chat tools (for example Zendesk).
• Strong communication, empathy, and problem-solving skills.
• Ability to work remotely and manage time across APAC hours.
• Reliable internet and a suitable home workspace.

Benefits

• Remote role with APAC-friendly hours.
• Career growth and training opportunities.
• Collaborative, international team environment.

How to apply

Apply via the link provided in this posting: https://jobs.5ca.com/jobs?gh_jid=4023140101