Operations Analyst

At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.

What We’re Looking For:

The Operations Analyst will independently analyze business challenges and develop solutions to support operational goals and projects for the business. They will proactively identify areas for improvement within assigned projects and tasks, and drive standardization and efficiency efforts. The Operations Analyst works autonomously as a subject matter expert, independently working on projects, primarily leading medium to large projects, and supporting extra large projects. Key partnerships for the Analyst role including working with Director levels and below across stakeholder groups. The Operations Analyst is responsible for executing assigned work, independently executing on tasks and project-level work, and supports the creation of documented resources. 

Operations establishes and maintains best practices of business processes. Operations supports all student and university partner-facing business teams, across regions, to drive scalable best practices across product lines. Operations supports department level strategy by driving efficient and effective cost saving solutions which includes, but is not limited to, implementing or enhancing business processes, identifying opportunities for automation through tool integration, generating reports to support departmental and staff level KPIs, etc. Operations collaborates with various tech, product and project teams to drive and maintain scalable best practices across 2U.

Responsibilities Include, But Are Not Limited To:

• Independently lead and execute medium to large projects, and supports extra large projects, for the Central Operations team, with a focus on driving increased efficiency across multiple teams. Coordinate, prioritize, and delegate project tasks to ensure project delivery within the allotted budget and timeline. Act as a liaison with stakeholders and other departments as necessary to ensure alignment. 
• Intake, gather, and respond to emergent tasks or other urgent needs from management team and other internal stakeholders. 
• Evaluate current operational performance for the team and assist in strategic planning for improvements. Identify problems in the operations process and resolve them independently. Use reporting tools and/or leverage business relationships to develop and enhance reports that demonstrate our team's impact. 
• Maintain and manage clear and accurate operations documents/procedures for reference purposes. Monitor, control and manage business operations compliance to standard processes and best practices. 

Things That Should Be In Your Background:

• 3-5+ years of experience.
• Demonstrates comprehensive understanding of business operations, process improvement, and project management.
• Experience in developing stakeholder management relationships.
• Analytical thinker with great attention to detail.
• A comprehensive understanding of Salesforce, Google Sheets/Excel is required.
• Demonstrated ability to identify opportunities for improvement and make independent, innovative, and constructive suggestions for change.
• Excellent communication and interpersonal skills, with the ability to lead without authority among peers.
• The ability to communicate difficult/sensitive information in a tactful manner.
• Well-developed sense of discretion regarding access to sensitive information.
• Enthusiasm and the ability to thrive in an environment of constant change

Working Conditions 

Primary work location at a 2U office with flexibility of working from home options. Typical Monday - Friday working schedule (~40 hrs a week). With reasonable notice, abnormal work schedules such as, early/late days or weekends may be needed to meet business needs.

While this position is open to remote candidates across the U.S., we will prioritize those who live in the Washington-Baltimore metropolitan area and who are available to come into our Headquarters in Arlington, VA two days a week.

Benefits & Culture

Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us – and do work that makes a difference. #NoBackRow

We offer comprehensive benefits (unique per country) and excellent work/life balance.Full-time, U.S.benefits include: 

• Medical, dental, and vision coverage

• Life insurance, disability, and 401(k) employer match

• Free snacks and drinks in-office

• Generous paid holidays and leave policies, including unlimited PTO

• Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break

The anticipated base salary range for this role is ($61,600 -$70,800), with potential bonus eligibility.  Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, budget for the position and cost of labor in the market in which the candidate will be hired.

2U Diversity and Inclusion Statement

At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike. 

2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: recruitingaccommodations@2u.com