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Overview

2K is seeking a Manager, Technical Operations Center to lead the day-to-day operations of the Technical Operations Center. You will ensure reliable game services, coordinate incident response, manage on-call schedules, monitor systems, and drive continuous improvement through automation and process enhancements. This is a hands-on leadership role at a premier game studio.

Responsibilities

Lead and coach a team of TOC engineers and responders.
Oversee incident response during outages and major incidents, ensuring timely detection, escalation, and remediation.
Develop and maintain runbooks, on-call schedules, and incident playbooks.
Monitor game services and infrastructure; own capacity planning, change management, and disaster recovery exercises.
Collaborate with engineering, IT, security, and customer support to minimize downtime and maximize service reliability.
Define and track KPIs (MTTD/MTTR, availability, error budgets) and drive continuous improvement.
Manage vendor relationships and TOC tooling/budget considerations.

Requirements

5+ years of experience in technical operations, IT operations, or TOC/incident management; leadership experience preferred.
Strong knowledge of monitoring/observability tools and incident management processes.
Experience with cloud environments (AWS/Azure/GCP) and automation.
Familiarity with ITIL or similar service management frameworks.
Excellent communication, collaboration, and people management skills.
Bachelor's degree in computer science, information systems, or a related field (or equivalent work experience).
Passion for gaming or high-availability services is a plus.

About 2K

2K is a leading developer and publisher of interactive entertainment, known for franchises such as NBA 2K, BioShock, and Borderlands. We build immersive experiences and operate large-scale online services that require reliability and top-tier performance.

Benefits

Competitive salary and benefits package
Health, vision, and dental coverage
401(k) with company match
Flexible work options and a supportive team culture

2K