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crm account management customer success saas renewals📋 Description
- Serve as primary contact for a portfolio of customers.
- Manage renewals and support growth with Customer Success.
- Monitor account health and KPIs to spot risks.
- Collaborate with AMs or work independently to grow pipeline.
- Coordinate with Billing, Support, and Product to resolve issues.
- Maintain accurate account data in CRM and stay updated on product changes.
🎯 Requirements
- 1–2 years in a customer-facing role (Sales/CS/AM/Support).
- Strong interest in account management and growth.
- Organized, detail-oriented, able to juggle priorities.
- Eager to learn and grow with coaching/feedback.
- Located in United Kingdom or Ireland.
- Clear written and verbal communication; CRM tools familiarity.
🎁 Benefits
- 100% coverage of medical, dental, vision, mental health for you and family.
- 16 weeks paid parental leave.
- Unlimited PTO.
- Stipends for remote work and wellness.
- Professional development budget.
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