Related skills
windows macos sharepoint autopilot intune📋 Description
- Log and prioritise incidents and requests via phone, email or tickets.
- Provide first-line investigation and diagnosis; resolve where possible per SLA.
- Escalate complex issues to senior support as needed.
- Deliver excellent customer service; keep clients informed of progress.
- Monitor client systems and address issues before they impact service.
- Maintain accurate incident/service request records and update KB.
🎯 Requirements
- Windows (desktop/server) and Mac OS proficiency.
- Office 365 suite (Intune, Autopilot, SharePoint) experience.
- Networking basics: TCP/IP, DNS, DHCP; strong communication.
- Remote support tools and ticketing systems.
- AVD and Citrix virtual desktops knowledge.
- Printers, peripherals, and cloud backup tech.
🎁 Benefits
- Hybrid role based in Central London with client site visits.
- Occasional out-of-hours work may be required.
- Travel to client locations around London for on-site support.
- Inclusive culture focused on diversity, equality and belonging.
- Values-driven team environment; collaboration and exceptional solutions.
- Opportunities to grow within a dynamic, customer-first provider.
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