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account management salesforce german saas english📋 Description
- Guide customers through lifecycle with onboarding and AE teams; advocate value.
- Drive adoption and activation; ensure customers realize value from 1Password.
- Communicate via email, calls, and webinars; present clearly to new people.
- Log discussions, feature requests, and feedback with onboarding and AE teams.
- Maintain revenue retention; identify growth opportunities with Sales.
- Remote UK role; collaborate across cross-functional teams.
🎯 Requirements
- Fluent in English and German (spoken and written).
- 4+ years in SaaS/Tech Customer Success managing a book of business.
- Strong written and verbal comms; concise yet empathetic.
- Help teams use software to boost productivity; translate tech terms.
- Experience collaborating with C-level execs and diverse stakeholders.
- Experience logging data and guiding activation and retention; drive growth.
🎁 Benefits
- Health benefits and wellbeing programs.
- Maternity and parental leave top-up.
- Generous PTO and retirement matching; RSU program.
- Free 1Password account.
- Paid volunteer days and Bonusly recognition.
- Remote-first work environment.
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