Related skills
crm salesforce gainsight📋 Description
- Guide SMB and business customers through the 1Password lifecycle
- Build long-term relationships and act as a trusted advisor
- Drive renewal and adoption to deliver value
- Proactively manage renewals and assist with cross-sell opportunities
- Log discussions, feature requests, and feedback for product teams
- Collaborate with Onboarding, Account Management, and GTM teams
🎯 Requirements
- 2+ years in a SaaS Customer Success role serving customers at scale
- Excellent written and verbal communication; confident presenting
- Passion for helping teams use software to be productive
- Guide customers through lifecycle via email, webinars, and sessions
- Log customer data and follow defined outreach processes
- CRM experience; Gainsight a plus; optional cybersecurity familiarity
🎁 Benefits
- Health benefits and parental leave top-up
- Generous PTO and wellness programs
- RSU program and retirement matching
- Free 1Password account
- Paid volunteer days and Bonusly recognition
- Remote-first work environment
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