Related skills
crm account management customer success salesforce saas📋 Description
- Guide customers through lifecycle with onboarding and account executives
- Act as customer champion, raising needs and priorities
- Drive activation and value realization across your book
- Collaborate with C-level executives and diverse stakeholders
- Manage revenue retention and identify growth opportunities
- Deliver prescriptive CS sessions via email, webinars, and calls
🎯 Requirements
- English and French fluency (written and spoken)
- 4+ years in SaaS/Tech CS managing a book of business
- Strong written and verbal communication; empathetic and concise
- Experience translating tech terms for non-technical users
- Experience managing revenue retention and growth opportunities
- Optional: experience with 1Password or another password manager
🎁 Benefits
- Health and parental leave benefits
- Generous PTO and wellness programs
- RSU program and retirement matching
- Free 1Password account
- Paid volunteer days and peer-to-peer recognition
- Remote-first culture with occasional in-person roles in Toronto/Austin
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