15Five is a strategic performance management platform that helps businesses and their people thrive by turning insights into action. It empowers HR leaders with data-driven recommendations, equips managers to drive change, and boosts engagement, performance, and retention. The platform combines generative AI, custom analytics, and human-centered design in one solution, offering 360° reviews, engagement surveys, goal and OKR tracking, manager coaching, and ongoing feedback tools like guided 1-on-1s and check-ins.
A career at 15Five is more than a job, it’s a culture of personal and professional growth. We’re a fully remote, high-purpose, high-performance team that values meaningful connections and celebrates diverse experiences.
Lead the Account Management team to deliver predictable renewal and expansion success. Drive retention, growth, and account health by combining data-driven insights, strategic planning, and strong cross-functional alignment. Coach and develop Account Managers to uncover customer pain, build trust, sell on value, and close expansion opportunities, ensuring alignment with aggressive renewal and growth targets in a fast-paced environment.
Core Responsibilities Account Strategy & GrowthDevelop and execute a strategic plan to achieve/exceed renewal and expansion targets, prioritizing high-value and at-risk accountsEnsure renewals deliver mutually beneficial commercial terms and maintain long-term account healthCollaborate cross-functionally to build accurate renewal and expansion forecasts and adjust account plans based on insights on a daily/weekly basisProactively monitor account health and expansion opportunities, providing qualitative and quantitative insights to executives and internal stakeholders about customer needs and opportunities to create customer valuePartner with R&D, CX, Marketing, and Sales to ensure customer feedback informs product development and go-to-market strategyLeadership of the Account Management TeamSet clear expectations, goals, and success metrics for Account Managers to drive predictable renewal and expansion performanceMonitor individual and team performance, providing actionable feedback and guidance to optimize resultsCoach and develop Account Managers to accelerate skill growth, address performance gaps, and support career progressionEstablish and maintain standardized playbooks, workflows, and best practices to ensure consistency and operational efficiencyAdvocate for the team, ensuring Account Managers have the tools, resources, and cross-functional support to succeedFoster a high-performing, collaborative, and customer-focused culture that encourages accountability, learning, and experimentation Accountabilities and Metrics Renewal Rate and Gross Revenue Retention (GRR) – Achieve/exceed renewal targetsNet Revenue Retention (NRR) – Meet/exceed expansion targetsExpansion Pipeline - Meet/exceed expansion pipeline targetsForecast Accuracy – Maintain accurate, reliable, data-driven forecasts of renewals and expansion for current and future quartersExecutive Insights – Provide actionable renewal and expansion insights with clear, prioritized recommendationsTeam Performance – Account Managers hit/exceed renewal and expansion goals Required Experience 5+ years of experience managing strategic accounts in a SaaS environment, with direct responsibility for renewal, expansion, and customer growthTeam Leadership – Proven experience leading, coaching, and developing high-performing sales teams (ideally 5–10 direct reports)Experience building and executing account-level and territory-level plans to meet revenue, renewal, and growth targetsDemonstrated success working with R&D, Product, CX, Marketing, and Sales to drive account outcomes and influence organizational prioritiesStrong track record of building trusted executive-level relationships and managing complex customer lifecyclesComfortable leveraging data to create accurate renewal/expansion forecasts, monitor account health, and provide actionable insights to leadership Key Competencies Ability to motivate, develop, and hold a sales team accountable to goals and standardsStrong quantitative and qualitative analytical skills to interpret account data and drive decisionsDeep understanding of customer needs, outcomes, and journeys, with the ability to translate data and insights into actionable plansExcellent verbal and written communication; able to influence cross-functional stakeholders and executivesStrong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environmentEncourages iterative approaches to account management, learning from successes and failures to improve outcomesUse of AI tools and other software to build systems and scale team impact Sample Week in the Life Monday: Sales Leadership Weekly, Account Management Team Meeting, Call Reviews/Live Coaching (Join 3 customer calls to support your team on renewal and expansion opportunities)Tuesday: Leadership Forecast Review, Expansion Pipeline Review, Team 1:1s, Call Reviews/Live Coaching (Join 3 customer calls to support your team on renewal and expansion opportunities)Wednesday: Expansion Deal Walk, Team 1:1s, Enablement Strategy Sync, Call Reviews/Live Coaching (Join 3 customer calls to support your team on renewal and expansion opportunities)Thursday: Lead Training, Call Reviews/Live Coaching (Join 3 customer calls to support your team on renewal and expansion opportunities)Friday: Forecasting, Renewal 1:1s, Call Reviews/Live Coaching, Prioritize and share cross-functional feedback from the week, provide feedback on a marketing campaign for next quarter’s renewals Additional Information We offer amazing benefits that align with our values and culture:
Your Health
Medical, dental, vision with 15Five cost subsidy
Employer paid Short-Term, Long-Term Disability, and Term LifeFamily planning support with enhanced medical plans and consultation programs
Inclusive Benefits Stipend
Access to mental health support via TalkSpace
Physical wellness online coaching
Your Life
Flexible Time Off Program
Generous leave for new parents
Military leave
16 Paid Holidays
Sabbatical Program
Your Future
401K with 4% Matching after 6 months
Your Work Life
Remote work
Work with experts in leadership, culture, and personal development
Weekly Thrive Time
Reimbursement programs
For more information see:
Our Mission, Vision, & Values -
https://www.15five.com/aboutOur People and Culture -
https://www.15five.com/about/careersDiversity, Equity, Inclusion, & Belonging -
https://www.15five.com/deibOur Personal & Professional Development Resources -
https://www.15five.com/resources/content-libraryReading over the role description and feeling like you don’t check every box? That’s okay; if you think you have what it takes but don’t necessarily meet all the criteria, please apply—you could be exactly who we are looking for!
15Five follows equitable hiring practices. Our compensation programs are designed to attract, motivate, and retain talented employees who are highly engaged, high performing, and have an exceptional impact on the business and our customers.
The base salary range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the role across all US locations. We benchmark all roles for compensation in ranges relative to the top half of the market of similar tech companies using up-to-date market data. Within the range, individual pay is determined by budget allocated for the role and additional factors, including job-related competencies and skills, experience, and relevant education or training. Please note that the compensation details listed in US job postings reflect the base salary only, and do not include bonus, equity, or benefits.
Note that base salary ranges are reviewed each year based on up-to-date market data, and team members who are performing are eligible for a merit increase, budget permitting.In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Compensation This salary range indicates total OTE at a 50/50 split. Total compensation includes base salary + variable + equity + benefits