Related skills
react aws postgresql lambda python📋 Description
- 3+ years of experience as a Technical Support Engineer.
- Provide L1/L2 support during live events and tradeshows
- Analyze and troubleshoot data discrepancies using PostgreSQL
- Monitor product performance and respond to technical issues in real-time
- Implement quick fixes across the stack (React/FastAPI/Database)
- Collaborate with the dev team to escalate and resolve issues
- Document support cases and maintain knowledge base articles
- Perform data analysis to identify trends and product improvements
- Support customers across US time zones during peak event periods
🎯 Requirements
- React frontend and FastAPI backend experience
- PostgreSQL experience, including writing/optimizing queries
- Hands-on AWS (Step Functions, Lambda)
- Proficient in Python
- Ability to implement quick fixes under pressure during live events
- Experience with L1/L2 tech support or customer-facing roles
- Strong problem-solving under pressure during live events
- Excellent communication to explain tech issues to non-tech users
- Flexible hours during event periods (evenings/weekends)
🎁 Benefits
- Previous experience supporting SaaS products
- Familiarity with events/tradeshow industry
- Experience with data visualization tools
- Background in customer success or technical account management
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