The Framery Fulfillment Associate

Who we are

SeekWell is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, disruptive products and businesses that make consumers cheer and optometrists squirm. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built a great company and changed an industry by putting the customer first, always. The best is yet to come.

This position will efficiently manage inventory, pack/ship, and process returns on all order types for our glasses brand, The Framery by 1-800 Contacts.

Why you’ll love us

For too long, glasses have been seen as a correction of a physical ailment – a medical necessity.  But they should be so much more than vision correction.  Glasses should serve as an outward expression of personality: an extension of style.  Visual language. A voice. We want to help people tell their stories through eyewear.

Details

• This role is located at the SLC Lab (2595 Custer Road SLC, UT 84104)

• The shift is Monday, Tuesday, Thursday, Friday; 8:00am - 6:00pm
• Starting Base Pay: $18.50 per hour

What you'll do

Ship

• Ensure that all complete jobs are shipped quickly, accurately, and beautifully.
• Maintain acceptable levels of orders shipped per hour.
• Upgrade shipping method on necessary orders in order to meet SLAs.
• Partner with our talented Lab team to rush jobs, locate missing jobs, and improve processes to ship multiple frame orders more quickly.
• Have excellent knowledge of all software programs and ability to troubleshoot system/printer issues.

Receive

• Process customer returns and refunds fully in a timely manner.
• Clean and inspect return inventory and accurate add to return location.
• Maintain acceptable levels of return orders per hour/person.
• Systematically receive in and physically put away purchase orders that range in size from 5 units to 10,000 units in a timely matter.

Inventory

• Participate in weekly and/or monthly inventory and consumable counts.
• Maintain accuracy when picking, replenishing, and counting inventory.

Prep/Other

• Clean and Restock stations with supplies. Assemble boxes to prep for shipping volumes.
• Communicate to customers or the customer service team any foreseeable delays to an order or partial shipment alerts.
• Maintain a clean and friendly environment.

What you need

• A strong sense of ownership and accountability.
• A can-do anything, positive attitude.
• Able to thrive with constant change and new processes.
• Must be able to work smart and efficiently while alone and unsupervised.
• Must maintain a high level external and internal customer satisfaction.
• Must be detailed oriented.
• Must be able to multi-task.
• Able to interact and communicate effectively with all departments
• Proven record of exceeding individual and company goals.
• Must be able to decisively solve problems when they happen.

Who You Are

• Humble, hungry, and smart
• Resourceful
• Self-motivated
• Collaborative

Perks

• Deep discounts on lenses, glasses, and other services
• Amazing vision coverage
• 401(k) match
• Exposure and training to other roles in the company
• Tuition Reimbursement
• Career pathing, internal internships (i.e. finance, marketing, HR, etc.) and other development opportunities

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.