Related skills
azure aws cisco arista nice cxone📋 Description
- Lead Telecom and Network Engineering teams to deliver scalable contact center infra.
- Own strategy, deployment, and optimization of the NICE CXone platform.
- Partner with Call Center leadership and Product teams to shift from reactive to strategic.
- Drive data center migrations (SLC to DFW) and Cisco-to-Arista upgrades.
- Recruit and onboard a Senior NICE Engineer to strengthen platform expertise.
- Develop team through mentorship and prepare future team leads.
🎯 Requirements
- 5+ years in engineering leadership of mission-critical, agent-facing platforms.
- Deep NICE CXone experience: config, integrations, troubleshooting, performance tuning.
- Strong people management: coaching, conflict resolution, change management.
- Experience managing demanding internal stakeholders and turning around partnerships.
- Proven track record leading platform migrations or deployments under tight timelines.
- Excellent communication translating tech complexity into business value.
🎁 Benefits
- Amazing healthcare coverage
- 401(k) match
- Flexible PTO
- Tuition reimbursement
- Free snacks, ice cream, and drinks
- Full onsite gym
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Engineering Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!