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POSITION SUMMARY: Customer Experience Associate reports to Customer Experience Supervisor and will work directly with Natera’s internal and external, domestic and international customers consisting of medical professionals, patients, laboratory personnel, channel partners, supply chain personnel, and sales by assisting across a wide range of interactions. PRIMARY RESPONSIBILITIES: Deals di...
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Natera
Restricted Remote
Supervisor, Oncology Customer Experience
POSITION SUMMARY: The Customer Experience Supervisor supervises up to three tiers of Customer Experience team members. Responsible for developing Customer Care Center to meet, maintain, and exceed required standards in productivity, quality, and accuracy while promoting a positive teamwork environment. Role is also 3rd level escalation for issues and escalated calls. PRIMARY RESPONSIBILIT...
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