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We’re looking for a Customer Support Advocate to help us support our customers by providing a world class service within our SLAs using a passionate and positive approach to the job as well as in-depth process and product knowledge. You’ll be working with Hootsuite Ecommerce customers to provide timely and accurate customer support through great customer service. . This is a hybrid role and i...
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We’re looking for Bilingual Enterprise Customer Support Advocate, fluent in English and Japanese, to help us assist our highest valued Enterprise customer accounts with prompt, friendly and accurate help through any medium or channel. In this role, you’ll support the customer onboarding process and report trends and patterns related to Support escalation workflows. You’ll communicate with our...
We’re looking for a Senior Customer Success Manager to partner with our highest-value clients. In this role, you’ll drive meaningful customer outcomes, retention, and growth by building strong executive relationships, delivering impactful business reviews, and offering data-driven recommendations. As a trusted advisor, you’ll help shape customer strategy, proactively reduce churn, and identif...
We’re looking for a Customer Support Enablement Strategist to maximize the effectiveness of Hootsuite’s Global Customer Support Enablement Strategy. In this pivotal role, you will collaborate closely with leaders and individual contributors, guiding their ongoing learning, enablement, and customer support readiness. Reporting to the Director, Customer Support Enablement, you will play a key r...
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