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Overview As a Support Analyst I, you will focus on learning the essentials of the ArcGIS Platform and developing problem-solving skills to tackle real-world customer challenges. In our collaborative environment, every interaction allows you to expand your knowledge, refine your skills, and contribute to meaningful global impact.Your proactive and resourceful approach will drive creative solut...
Overview Use your leadership and customer service expertise to empower a team that delivers exceptional experiences. As Customer Service Team Lead, you’ll guide a high-performing group of Customer Service Representatives, fostering a culture of excellence, accountability, and continuous improvement. You’ll collaborate with different departments to streamline operations, resolve challenges, an...
Overview As a Business Analyst on Esri’s Customer Service team, you’ll drive operational efficiency, elevate customer experience, and support global strategic initiatives. This process-focused role suits problem-solvers who collaborate across teams and turn business needs into actionable solutions. You’ll define requirements, model workflows, and ensure high-quality documentation; helping str...
Overview Ready to lead with impact? Join us as a Customer Service Team Lead, where you’ll guide a team of Product Readiness Specialists in preparing operational requirements for product and program launches. You’ll play a key role in shaping the customer experience by collaborating across departments to ensure smooth, successful releases. We’re looking for a driven leader with sharp communica...
Overview As a Support Analyst I, you will focus on learning the essentials of the ArcGIS Platform and developing problem-solving skills to tackle real-world customer challenges. In our collaborative environment, every interaction allows you to expand your knowledge, refine your skills, and contribute to meaningful global impact. Your proactive and resourceful approach will drive creative solu...
Overview In this dynamic position, you will significantly contribute to Esri's achievements by providing administrative support to Customer Service team members. We invite you to use your strong people skills and passion for helping others to support various functions focused on delivering exceptional service. This position has advancement potential within the department and other areas throu...
Overview In this challenging and rewarding role, you will play a vital role in Esri’s success by providing essential assistance to customers. You will be able to cultivate relationships with domestic and international customers across various industries and teams within the organization. The position demands exceptional problem-solving and research skills to deliver comprehensive support to o...
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